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My Turbotax CD version cannot file an amended return. the software will get to the point of getting ready to amend and then hangs up with the following message

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I have tried using the downloaded version of TurboTax instead of the CD version, but still get the same dead end.

The software ahs been repeating this same message for months. I cannot get past it. I know that the IRS has a 1040x form as i have downloaded it, but cannot use it with TurboTax.

HELP