@mdagger26 wrote:
- How do you get password reset when gaining a new number and losing the old one
Instead of using a phone number, you can run the Account Recovery tool on the User ID or email addresses you can still access. I'll tell you the steps to to that. And I'll also include a second method below called "Try Something Else."
To get a list of your User IDs, reset passwords, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, since you no longer have the same phone number, run the tool on your User ID or email address(es) you can access. A User ID and email address might be the same, but it doesn't have to be. Be sure to do the following first:
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If you were unable to gain access and reset password by using your email address or User ID (if different), go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
