Get your taxes done using TurboTax

I was able to fill in both fields, but I am using Turbo Tax Premier running on Windows 10.  I think the program might issue a generic explanation if you are not filling in field 9 and 10.  A friendly call from IRS can solve the problem as well.  If you were able to add Institution name, address and phone number, IRS can check your information that way.  Good Luck.