@Mike136when it happened again in 2020 Turbo Tax program I knew upper management could not be aware of this issue or it would have been fixed. I finally made progress about two months ago when I tweeted about the problem to Intuit, Turbo Tax and Intuit CEO Sasan Goodarzi. Immediately a Turbo Tax customer service rep replied to my tweet with the same wrong solutions that do not work. She also failed to acknowledge the problem with peripheral devices and suggested I DM (direct message) her. I told her to quit lying and accusing customers of stealing software. Soon after that is when I got a call from the employee from the president's office.
