@Lori2020 - Thanks for taking the time to follow through on this to the point of finally getting Intuit to recognize this serious problem. Otherwise, we would continue to get denials from Intuit and irrelevant recommendations for solutions such as disabling AV software, which should never be a requirement for software installation. Although I have not had this problem to the degree that you and others have reported, probably because I installed from a CD and not via download, I am amazed at Intuit's incredible arrogance when responding to the many complaints that have been posted. As they say, the truth will eventually come out.
