@ NaupakaLady wrote:
Trying to do my taxes due in 2 days
downloaded code
BUT PROGRAM WOULD NOT OPEN
white page with one blue dot
It's not clear which of these 2 situations you are experiencing:
Did you recently install desktop TurboTax, and at the end of installation are you having trouble with the activation screen not displaying completely (blank or partially blank) so you haven't been able to enter the license code at all?
Or was the activation screen normal, and you were you able to enter the code, but after that it wouldn't complete activation, such as an Internet connection issue to the activation server?
If you are using the Windows version, a blank or partially-blank activation screen may be related to either a screen resolution or scaling problem in your Windows settings.
In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display. Or for a shortcut, you may be able to simply right-click on an empty area of the main Windows desktop monitor screen (not the TurboTax program screen) and in the popup menu choose "Display settings".
First try the scaling setting. In your Windows Settings do you have scale set to a higher value than the normal 100%? If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.
If lowering the scaling to 100% didn't help, then it may be screen resolution. Try a lower screen resolution such as 800x600. If that doesn't work, then try 1024x768. Once you get the license activated, you can revert your resolution setting back like it was.
