I have tried the "enter 0 for AGI" as suggested by Turbo Tax rep. Still rejected. I requested the IRS transcripts to verify AGI. AGI figure was the same as reported... returns still rejected saying "AGI and/or PIN" is incorrect". PIN is the same as last year and the year before!! Still rejected. Called Turbo Tax. Spoke with a rep at TT. She didn't know what she was talking about. I asked to be referred to a supervisor. She said they would call... never got a call. Got an email saying that she "Casey" had resolved my issue.... returns still rejected. What is the problem???
Is my only alternative to print and mail returns?
