We just experienced huge delays because of this and my husband's employer never agreed to add the code and insisted they did not need to. We found out, through lots of searches, to OK out of that screen where it's asking you for the contributions (either automatically loaded from the W-2 Box 12 which was missing *or* contributions made outside of employer payroll, which isn't correct in our situation either). You'll eventually get to a screen that talks about "Did your employer tell you about any other contributions?" and then describes contributions applying to a previous year. You need to say Yes to this, then you will get the box that says "Employer and payroll contributions not reported in Box 12 of your W-2". Not intuitive *at all* - this box should appear on the previous screen where the other two options are. I'm trying to go back to forums to help folks out with this because we wasted so much time on it!
