Turbo tax sucks this year.......don't use it

I purchase Turbo tax through Costco, downloaded the disk and everthough I paid for turbo tax premium, every return turbo tax is charging me 45$ and 25$ for each state, I didn't get my free state.  I've called twice to get support but they ask me to call back to get an operator who might know what turbo tax is charging me again and again.  I think turbo tax is so expensive and falsely advertising there service.  I guess I'll call again friday to see if they can help me get my 45$ per return back.   Signed last year of using turbo tax