Do you have a newer laptop or computer, say purchased in the last two years? Are you stuck when trying to purchase the state filing fee? This might be a screen resolution issue. Go to your display settings and reset your screen resolution to a lower setting, such as 800X600 which is the lowest my will go. This will allow the pop up window to work and you can move forward with the e-file purchase process. You might have to play with different settings for resolution because the lowest setting, which makes the screen display the smallest amount of screen real estate, might not show you all the fields needed to be completed or cut off the first few characters. However, this worked for my HP Envy purchased in November of 2020.
