@ Ellen Parker wrote:
when I did my refund I was supposed to get $1,800 and some cents, I got a deposit in my account for $404 and don't understand where the rest of the money went. Unless I'm supposed to get another deposit. Can you please let me know in any way shape or form what is going on!?
This is mainly a user community forum, so unfortunately, no one here can tell anyone anything specific about their Federal refund, and TurboTax Support does not get any info back from the IRS in that regard. I can tell you some things to check, however.
Are you also expecting a state refund? If so, the state refund comes separately. TurboTax shows a summary screen with a "Total refund" that includes both Federal and state refunds. Do NOT go by that total figure. The amount to consider for your submitted Federal refund is on your Federal Form 1040, Line 35a.
Check the IRS WMR tool to see if there is any message there.
https://www.irs.gov/refunds
If if was the IRS that lowered your Federal refund, they should send a letter in about 3 weeks or so explaining why and what options you have if you disagree. But sometimes they also leave a message in the WMR tool.
When you choose to pay fees out of your Federal refund, that's handled by a third-party company SBTPG. Here's how to check with the intermediary company SBTPG to see how they handled your Federal refund.
You can log into the SBTPG refund lookup tool at the link below. First use the "For Taxpayers" portal, then on the next page choose "Check with TPG."
https://www.sbtpg.com/
If it was the IRS that lowered your refund, and if there's no message at the IRS WMR tool, then the only way to get any info prior to the letter they would send is to phone them and speak to a live IRS agent. We can tell you how, but it probably wont be easy to reach one.
