@mathey12 wrote:
I am really upset that there were 500 dollars taken out of my federal refund. No one ever has answers y either. I would luv to know wat is goin on as well. If any answers please let us know
Since you're posting in this particular thread, I'll assume you choose to pay TurboTax product fees out of your Federal refund. But that wouldn't explain the entirety of the $500. The product fees and additional $40 service fee ($45 for California filers) would only account for some of the shortage.
Are you also expecting a state refund? If so, the state refund comes separately. TurboTax shows a summary screen with a "Total refund" that includes both Federal and state refunds. Do NOT go by that total figure. The amount to consider for your submitted Federal refund is on your Federal Form 1040, Line 35a.
Check the IRS WMR tool to see if there is any message there.
https://www.irs.gov/refunds
If if was the IRS that lowered your Federal refund, they should send a letter in about 3 weeks or so explaining why and what options you have if you disagree. But sometimes they also leave a message in the WMR tool.
When you choose to pay fees out of your Federal refund, that's handled by a third-party company SBTPG. Here's how to check with the intermediary company SBTPG to see how they handled your Federal refund.
You can log into the SBTPG refund lookup tool at the link below. First use the "For Taxpayers" portal, then on the next page choose "Check with TPG."
https://www.sbtpg.com/
