@10264-Me wrote:
Please help. I have used license code four times and still cannot launch. Turbo Tax 2020
What happens after you enter the license code? Does it never activate and launch? In that case, it could be a server connection problem. Do you happen to use a VPN by any chance?
Why have you used the license code 4 times? Does it keep asking you to reactivate, or did it never activate in the first place?
Have you been unable to ever launch TurboTax 2020 at all? Or did it previously launch, then the next time you used it, began asking for the code again? If it previously launched, but now is asking for the code again, it could be due to a USB device (printer, thumb drive, external drive, etc.) that is now present that wasn't there during installation. Or perhaps the other way around--a USB device present during installation that isn't there now. That could cause TurboTax to think there's been a system change.
Another user also reported that in his case, it was due to an SD card.
Otherwise, please phone TurboTax Support for assistance.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact
