@Lydia Hawkins wrote:
I am trying to file my 2020 taxes using Turbo Tax Support. Previous years I purchased the disk from Office Depot. This time I purchased the wrong one and they would not accept it back for a refund, therefore I Mailed it to you TURBO TAX through U.S. Mail, hoping to be able to do my taxes on line with the Turbo Tax that's already in the compute. PLEASE, I NEED HELP.
So you requested a product refund, and mailed the CD back to TurboTax? Please phone TurboTax Customer Support for assistance in regard to the returned CD (see contact info below.)
"I am trying to file my 2020 taxes using Turbo Tax Support."
It's not clear what "file using Support" means. Do you mean you are using one of the Live TurboTax products which has access to a tax expert CPA/EA during return preparation and a review of the return prior to filing?
"hoping to be able to do my taxes online with the Turbo Tax that's already in the computer."
I'm not exactly sure how to interpret that sentence in regard to "already in the computer." Did you already start a 2020 Online return, and want to continue using the Online version? If so, you'll need to discuss with TurboTax Support the CD that you mailed back. Otherwise, Online TurboTax will try to charge you.
Or does "already in the computer" mean this?
While you had the CD did you start a 2020 return in the desktop software and now want to move that 2020 data file to Online TurboTax? That cannot be done. You cannot upload a current 2020 return from desktop software into Online TurboTax.
In any case, nothing account-specific can be handled in this user community forum. Here's how to reach Customer Support:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact
