@moss11 wrote:
hi Lydia,
is your message addressed to me? sending me the disk? your message is a bit confusing. can you explain please if your message is about me , thanks.
I'm obviously not Lydia.
No, Lydia's message is not to or about you. There are many users with different issues in this long cluttered thread so it can be confusing. Lydia is a fellow user. When Lydia said "you" in her comment she was referring to TurboTax Support. She had mailed a CD to Support, I presume for a refund. She is not mailing you a disk.
I don't fully understand your situation in regard to a 2019 return. Are you needing to finish a 2019 return that was started online and never filed? If so, you do NOT have to pay again. If you already paid for a 2019 product previously (you said you already paid $50), then TurboTax Support should furnish you a complimentary download of the 2019 software so you can finish. Once you have the 2019 software you can download the *.tax2019 data file from your Online account to open and finish without starting over (we can tell you how.)
The 2019 return cannot be efiled. It has to be printed, signed, dated, and mailed. It's a good idea to mail by a method that has tracking, such as certified mail, priority mail, etc. Mail the 2019 Federal return to the IRS and any state return to the state tax agency.
To ask for the 2019 desktop software as a download, here's how to speak to the folks at TurboTax Customer Support.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
While you have them on the phone, they may be able to help you with any other issues you have.
