With the installation, changing my resolution to 800x600 worked. This is a really bizarre way to fix such a bothersome error. The exact same issue happened when I was done with my return and at the payment process where I was to enter my payment information. I changed resolution to 800x600, only this time, that solution only got me past 2 pages and the program kept getting stuck at the same part no matter what I did. I am using an HP Spectre 360x, which is a **bleep** good laptop. Luckily, I was able to reinstall the program and bring my returns file onto my Microsoft Surface Pro where everything ran smooth like butter. I also used the Surface Pro last year with no issues at all. I don’t know what else to say but to try and reinstall Turbo Tax 2020 onto an older computer. This Turbo Tax CD probably works best as a coaster.
