This is the last Year I will purchase Turbo Tax. It would not load on my HP computer this year due to some NET fix issue that could not be resolved after 8 hours of research and online help that did not get the program I purchased downloaded. I bought the CD, as I do every year, and I even tried through their download format. Nothing worked.
I had to buy a brand new computer so I could do my taxes for 2020. Now I can not transfer my last year's information. So what happens when I try to install the Turbo Tax on my brand new computer? It seems to freeze at the activation stage. Of course there are no real people to talk to when you call the phone number listed for the Tech Support on the CD package. I have to go to the Support on the computer so I can find some wonderful person who took the time to figure out Turbo Tax's issue and not a Turbo Tax employee. Who would have ever thought to change screen resolution to load a program? The package says "Monitor: 1024 x 768 or higher". It does not say to set it at that resolution. I tried a few other resoulutions and it did not work unless it was 1366 x 768. I am so happy your husband figured this out. Chalk another fiasco up to 2020 and China.
Thank you!
