This is the most absurd thing. Bought the turbotax deluxe. Says cd or download, which I've done many times. Searched for the key code. Nothing. Not in the box, no insert, not on the wrap on the cd plastic box, Nothing. Finally found the 800 number. Got through and I suppose the rep was partying---just answered and you could him them in the background. Called back. The next rep didn't know about a key code, said they had never held a box or package and bascially read off where it was supposed to be. How hard can this be. Then he went silent. After a minute, guess he had to go let the dog in, he answered unmuted. Horrible, customer service on this product. THen the guy wanted to screen share. Yeah, NOPE!!! I better NOT be out the $50.86 I paid for this. GOing back to STAPLES tomorrow to see if they will help.
