I don't work for Intuit / TT, but I believe they cannot see anything outside the TT application. I could be wrong and hopefully not, but they should be only capable of viewing data within TT. Within TT, they can only see general information and sensitive/identifiable data cannot be seen by the agent. Someone else can help confirm for sure, but I wished TT had more information about this written on paper or just more clear description. For example, WEBEX asks what do you want to share... entire screen? Just a specific application?
