Well, this is infuriating. No one contacted me to get any additional information from me or to let me know the results of the investigation. I have been waiting a month! This is unbelievably bad customer service!
Also, this conclusion is just wrong. We received no stimulus checks! Our 2019 AGI was low enough to qualify for a small payment, but we had an extension on our 2019 taxes because I was waiting on an amended W-2, so we had not filed our 2019 return yet and our 2018 tax return was used to determine if we received a check and we did not qualify for a check on that basis. I explained all this to the customer service person. Our 2020 adjusted gross income is $209,349. Please plug that number into the IRS worksheet--you will arrive at a credit of $632. As I have mentioned numerous times, the program does not even let me get to the stimulus page where you verify if you have received previous checks.
My thought is that it is programmed incorrectly to disqualify me preemptively based on AGI, but whatever the amount it is using is incorrect ($150,000?). The credit is not eliminated above $150,000, just reduced by 5% of the amount it exceeds $150,000. That amount is used to reduce the $3,600 total of the two stimulus checks. We received no checks, so our credit is $632.
Please can someone there entertain the possibility that there is a problem with the program? Or explain to me why it does not agree with the IRS worksheet? Turbo Tax is supposed to make my life easier, not more difficult!
