Get your taxes done using TurboTax
@ Corral703 wrote:My software is already updated. I have filed already. I need to open the program to look up something but I can’t because there is no internet service. It will not go past the update process, TurboTax installed from the CD will NOT START. Never had this problem in prior years I could bypass the update.
Are you using the Mac version or Windows version? I don't have a Mac, so I can't comment much on it, but I think it checks for an update each time it's launched, but I believe it should still open TurboTax even if one is offline. If you're using a Mac, I'll try to get someone to help you.
I am familiar with the Windows product. I'll tell you how things work normally in the Windows version when TurboTax is launched, and if you are experiencing something different from what I mention below, then you'll need to explain more about what/where your roadblock is. We can tell you how to phone TurboTax Support, if needed.
And when you eventually get back into your program, in the Windows version one can set updater preferences, and there are 3 choices:
- Automatically download updates, but let me choose when to install them.
- Ask me before getting updates.
- I do not have an Internet connection. I want to get updates on my own.
When you launch the program, if the setting is Option 2, it asks you if you want to check for any updates and has a button where one can decline.
If your current setting is Option 1, then TurboTax will try to automatically connect to the Internet at each launch. If you are not connected, you can still get around it by using the Cancel button. The Cancel button only cancels the update process--it does not prevent the program launch. It allows the program to go ahead and open (see image below). Once the program is open, you can set your Updater Preferences. To do that, at the main opening screen, click at the top on the ONLINE menu and in the dropdown choose Updater Preferences.
See this image:
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