I called Customer Support over a month ago about this problem and spent an entire day on the phone to no avail. I eventually was told that they would open a Product Support Investigation and I would definitely hear back (in 1-2 days) and I have never been contacted after a month.
I also have the problem that the stimulus questions are bypassed even though I qualify for a small rebate. Yes, your credit amount will be reduced if your AGI is more than the amounts listed ($150,000 for married filing jointly), but it won't entirely be phased out until above that amount (e.g. $222,000 for married filing jointly). The program seems to be disqualifying me, presumably for income, even though my AGI is lower than that.
I could not seem to get the Customer Support people I spoke to to understand this concept and they kept trying to tie the amount of the credit to 2018 and 2019 AGI which were used at the time of sending out the checks to determine if you would receive a check at that time. Now, however, 2020 AGI should be used as per the IRS instructions for Form 1040, Line 30 and previous years' AGI is a moot point.
You can refer to the IRS website Form 1040 instructions for the Recovery Rebate Credit Worksheet--Line 30 to determine if you qualify for a credit.
The worksheet seems like it should be pretty straightforward to incorporate into the Turbo Tax program, and I have lost all confidence in Turbo Tax that they have mishandled this. I kept hoping that they were working on this problem and it would be corrected without my having to call back as it was a very unpleasant and time-consuming process. The first support person I talked to was very rude and disrespectful, in addition to giving me incorrect information, but I did expect that I would be called back after being assured that my issue was being upgraded. It is discouraging to see that incorrect information is still being given out on this forum. No, it is not correct that everyone will see the stimulus section. I completed my daughter's taxes also, so I know what the section looks like and where it should appear and it simply is not available on my tax return. Customer Support verified that this was so but was unable to give me any explanation or assistance. Hence, why it was supposedly referred up the chain.
I have been avoiding having to call back, as I said, but right now I am unable to complete my tax return unless I forgo the credit I am due. Not a good situation to be in...
