Get your taxes done using TurboTax

Don't understand why this problem keeps happening and TT does NOTHING about it.  It's NOT a user login issue (only one person, ME), files are not in the trash bin, files are not on the One Drive - they are just gone!  However, when you activate TT, it asks questions like it knows where you left off.  I'm completely baffled because even though it seems to "know" the file exists, it can't find it.  Forcing you to what?  Start from scratch?

 

When you Google this problem TONS of complaints come up!  Yet there is not fix for this?  This is absolutely outrageous.  This is concerning my 2020 taxes so please let me know if there is a solution to this problem.