Thank you for the feedback, I will make a note of this. We apologize for the frustration.
I think it would be helpful to have a TurboTax ".tax2020" file that is experiencing this issue. You can send us a “diagnostic” file that has your “numbers” but not your personal information.
If you would like to do this, here are the instructions. Be sure to tag me by using "@" and KathrynG3. I will be looking for your token number to get this examined more closely immediately:
For TurboTax Online:
- From the left menu, click Tax Tools.
- Tools.
- Share my file with agent click Send.
- There will be a pop-up with a token number.
For TurboTax Desktop:
- On your menu bar at the very top, click "Online"
- Send Tax File to Agent click Send.
- The pop-up will have a token number.
I'll be able to open TurboTax with your numbers but not your personal information. That may help diagnose the issue.
@jomacgugan
