These are not the steps I see when I follow your instructions:
1. After clicking "file on the left hand menu tab, I see Step 2(checked): Your tax payment info "Revisit." And Step 3(unchecked): Get ready to save and file your returns "Start".
2. Let's get ready to e-file. I click "I want to e-file."
3. It takes me through the driver's license section. - I have verified those numbers for both me and my wife.
3a. Did [Me] file an Illinois return for 2018 or 2019? - I confirmed both AGIs were correct for my wife and I.
3b. Let's take a last look. - I click "Continue."
4. Time to sign and date: All it asks for is My wife's and my birthdays and a 5 digit signature ID which it tells us to make up. Then click "I am not a robot" and click "Transmit my return now." There's no place to enter/update a pin or even change signature methods.
