@ kuro0430 wrote:
That's so BS that Intuit cannot "unhook" my account from the Free File set up! All my previous year's info is on this current account and if I create a new account, I will lose all that info. Intuit should make a button to upgrade to a paid version without making a whole new account. That's ridiculous.
This is an old thread with outdated information. It IS now possible to switch from TurboTax IRS Free File Program to a paid edition in the same account without starting over. Follow my steps exactly:
- First log out of all Intuit accounts.
- Delete your browser Internet cache and any Intuit-related cookies.
(or instead of doing that, you can try using a private window (aka private browsing/incognito mode.) - Close your browser and reopen it (either after Intuit cookies and cache were cleaned as above, or in a private window.)
- Go to this page: https://turbotax.intuit.com/personal-taxes/compare/online/
- When you arrive there, do NOT sign in yet.
- Choose the product you want like you hadn't even started a return before, and click on "Start for Free".
- It will ask how you did your taxes last year. Say "TurboTax", and then it will ask you to sign in.
- When you log in, and try to continue it should recognize you were using the IRS Free File Program and should ask you if you want to switch to a TurboTax commercial product and not use the IRS Free File Program anymore. Say "yes".
- Hopefully, that will put you back in regular Online TurboTax while keeping your originally-entered info.
