@BILLEDWARDS81 wrote:
SYSTEM SAYS i HAVE USED ALL 5 LOADS - I ONLY HAVE ONE COMPUTER
i HAVE MY FILE READY TO SUBMIT
/BUT i CANNOT GET TO IT
WHAT CAN i DO?
Has your desktop software been asking for you to reactivate it again, even though it has already been activated?
This can often be due to a USB drive/device (or possibly an SD card.) TurboTax can sometimes "think" that is a system change and think it's a different computer.
If you have a USB thumb drive, external backup drive, printer, etc. plugged into a USB port at the same time you are launching TurboTax, then remove the USB device. Then try launching the TurboTax program again. See if that solves the problem.
Or try it the other way around; i.e., if you had a USB device plugged in initially when you installed TurboTax originally, but don't now, then plug it back in and try. This can also apply to a USB printer. If you plug a USB printer in and out, be sure it's like it was when you installed your software. (It might also apply if you turn your USB printer on and off.)
Another user reported it can also happen if one inserts one of those tiny SD memory cards after activation, or the other way around if there was one inserted at the time of initial activation.
It can work both ways depending on what the system config was like at initial activation.
This issue happened to me the other day when I had left a thumb drive in a USB port. Once I removed the thumb drive, it no longer asked for reactivation.
If that doesn't solve your issue, here's how to phone TurboTax Support for assistance:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact
