Irene2805
Expert Alumni

Get your taxes done using TurboTax

You can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

  1. Click on this link:  https://support.turbotax.intuit.com/contact/
  2. Select your TurboTax platform.  
  3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
  4. Click Submit.
  5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

 

 

As an alternative, you can go into Forms Mode check to see if Form 1099-G has been started.  If so you can finish entering the information, or you can create the 1099-G.

  1. Go into Forms Mode by clicking on the Forms icon in the top right of the blue bar. 
  2. In the Forms in My Return list on the left, click Form  1099-G and the form will appear on the right.
  3. If Form 1099-G does not appear in the list, above the Forms in My Return list on the left, click on Open Form.  [It takes a few seconds to open.]  
  4. In the Search window, type 1099-G.
  5. Double-click on the form in the results list.
  6. If there is a form in the return already, it will appear in the window that pops up - click to open it.
  7. If there is no form 1099-G, you will see the screen Add Form 1099-G.  Enter the Payer's (state's) name and click Add Form.
  8. Enter the information from your form.  Don't worry about the exclusion.  TurboTax will take care of this automatically.
  9. To return to the interview, click on the Step-By-Step icon in the top right of the blue bar.

 

@SeaLady321