You can call TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:
- Click on this link: https://support.turbotax.intuit.com/contact/
- Select your TurboTax platform.
- Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
- Click Submit.
- On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.
You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.
As an alternative, you can go into Forms Mode check to see if Form 1099-G has been started. If so you can finish entering the information, or you can create the 1099-G.
- Go into Forms Mode by clicking on the Forms icon in the top right of the blue bar.
- In the Forms in My Return list on the left, click Form 1099-G and the form will appear on the right.
- If Form 1099-G does not appear in the list, above the Forms in My Return list on the left, click on Open Form. [It takes a few seconds to open.]
- In the Search window, type 1099-G.
- Double-click on the form in the results list.
- If there is a form in the return already, it will appear in the window that pops up - click to open it.
- If there is no form 1099-G, you will see the screen Add Form 1099-G. Enter the Payer's (state's) name and click Add Form.
- Enter the information from your form. Don't worry about the exclusion. TurboTax will take care of this automatically.
- To return to the interview, click on the Step-By-Step icon in the top right of the blue bar.
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