I have purchased TT for 15 years. During the perpetration of my 2019 Federal Return, TT kept asking me for my key. I did not think much about this as I thought TT was just getting tougher on fraudulent copies. However, after the 5th time, I was locked out three days before my return was due. I repurchased TT for 2019 to complete my returns, but am locked out again. For 2020, I purchased TT for Business and TT Premier. The same issue is occurring. I will be locked out again after 5 starts.
What is the problem with TT? I purchased TT at Costco and now I cannot prepare my returns. Why? Also, I want TT to reinstate the 2019 software I purchased and cannot utilize.
Respectfully,
[email address removed]
