I just kept trying. It eventually worked. I did that weeks ago and already have my refund from the IRS> I ended up putting the same AGI for both my spouse and I (which is the only appropriate and acceptable way for the IRS. Spouses filing jointly have identical AGI. It worked after I did the same thing about a dozen times.
Turbo Tax customer service told me that married filing jointly would have to mail it in. I knew this was wrong. Apparently rather than have a level 2 or 3 tech support, they just have level 1. It was clear she was reading the same online help article from the Turbo Tax website I had read. And when it did not work, had no higher level of tech support to bump it up to.
It's a poor way to do tech support, but so be it. I got my refund, I efiled, I solved the problem despite Turbo Tax minimal level of tech support.
