I disabled firewall/malware protections on my computer as suggested by community but problem persisted. Intuit agent - with my approval - accessed my computer and updated my system...still nothing. Then a 2nd call to Intuit agent walked me through changing the display resolution to 800x600 and believe it or not, that worked! Success! Who would have thunk??!!! This problem did not occur with my older desktop; but with my new laptop/Windows 10.
