Did you also uncheck the box for "Auto send errors to Turbo Tax" or something worded like that? You must uncheck the box, and close that window. After 90 minutes, we finally found the file she was trying to help us find, but never said to us the "GO" menu when searching! One of the answers here helped us find that. We also called and got a new code for the download. So, we uninstalled everything, including that pesky ~/Library file, restarted the computer, then downloaded it again, and unchecked that box and it finally works! That one pesky file and that error box is causing all the trouble it seems.
