@ rrcbx82 wrote:
Thank you for the info on turning off the VPN. I tried that, and finally got to the Activation Screen! I correctly typed in the Activation code & double-checked it before submitting, and now I'm getting:
The license code you entered is not valid. Error code: 607
This package was purchased Retail at Costco in Jan 2021, and package had no activation until the CD was added later. Now what?
Call Intuit? Go back to Costco?
I'm a long-time user of TT and I gotta say this is unbelievable. If I use TT next year, I will purchase online.
Error Code 607:
This error occurs when the activation code is not entered in correctly or the code is invalid. Here are some instructions that can help resolve the issue:
- First, be sure you are entering the license code characters carefully. Don't confuse G and 6, or S and 5, or Z and 2, or O (letter O) and 0 (zero), etc.
- Review the code to make sure you did not transpose any numbers or letters.
If the problem persists, please phone TurboTax Customer Support for assistance. Costco cannot help you with a license activation problem. Costco would have to replace the product in order to get a new code, which they might or might not do. TurboTax Support should be able to furnish you a valid license code or figure out why yours isn't working.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact
