@ rrcbx82 wrote:
I have an older system, with Win10 current. I installed but cannot get to the Activation screen, all I get are spinning dots. I have tried uninstall, hard PC shutdown, and re-install and I am stuck as before. Package was purchased retail in January and I had to go back to get the Activation code from the retailer.
Has this real problem been FIXED yet?
First, see if it can be resolved with these couple of tweaks since they are quick and easy to do. If unsuccessful after that, it may be an Internet connection problem, and we can tell you how to phone TurboTax Support for assistance.
Problems with the activation screen displaying may be related to either a scaling or screen resolution problem in your Windows settings.
In Windows 10 to get to the scaling and resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display. Or for a shortcut, you may be able to simply right-click on an empty area of the main Windows desktop monitor screen (not the TurboTax program screen) and in the popup menu choose "Display settings".
First try the scaling setting. In your Windows Settings do you have scale set to a higher value than the normal 100%? If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.
If lowering the scaling to 100% didn't help, then it may be screen resolution. Try a lower screen resolution such as 800x600. If that doesn't work, then use a slightly higher one, 1024x768. If necessary, then a slightly higher one. Once you get the license activated, you can revert your resolution setting back like it was.
If those 2 tweaks didn't change anything, then it may be related to some Internet connection problem. We can tell you more or how to phone TurboTax Support.
