@ robbiejsmith wrote:
I purchased 2017 Online Deluxe - Order #TTWQP1###########
but it's not on my dashboard.
How do I access it?
I don't want to purchase it again and shouldn't have to.
How can I get live product support - the voice system is flawed and they only want to text or email general information. I need live product support.
EDIT NOTE: 4/08/2021 at 4:50 PM Pacific
This answer has been edited to ask for additional info about your situation.
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It may be faster here in the community once we fully understand your situation.
Please clarify something first:
You said 2017 Online Deluxe? Please clarify how you're using the term. Did you use Online TurboTax (web version) back then and are now looking for a 2017 online return that you prepared 3 years ago? Or did you mean instead to say you purchased 2017 desktop software (CD/download), by buying it online from the TurboTax website, and now need to download it again??
i.e., what exactly are you looking for, and what are you needing to do? Are you looking for a 2017 software purchase (desktop TurboTax) or a 2017 return that was prepared in Online TurboTax? And as @DawnC mentions in her comment below, are you needing to amend a 2017 return?
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The rest of this answer is going to be in regard to a 2017 desktop software purchase (CD/download). If that's not your situation, and if you're looking for a 2017 Online return, then you need to explain your situation in full.
When did you purchase the 2017 product--did you purchase the 2017 program recently from the TurboTax website, or did you buy software 3 years ago?
Normally, you'd retrieve any desktop software purchases (downloads) at this link, using the same User ID that you used to make the purchase.
https://shopping.turbotax.intuit.com/app/downloads/
If a software purchase is not there in the downloads section of your account, then you may have multiple accounts, and we can tell you how to check. If that's not successful also how to phone TurboTax Support.
