Get your taxes done using TurboTax

I purchased 2017 Online Deluxe - Order #TTWQP1LZ35938301

but it's not on my dashboard.

How do I access it?

I don't want to purchase it again and shouldn't have to.

How can I get live product support - the voice system is flawed and they only want to text or email general information.  I need live product support.