As indicated by earlier posts, the 6-digit PIN, the Identity Protection PIN is issued by the IRS, not by TurboTax. . An IP PIN helps the IRS verify a taxpayer’s identity and accept their electronic or paper tax return. When you have an IP PIN, it prevents someone else from filing a tax return with your SSN. Use the IRS online tool Get an IP PIN or visit Retrieve Your IP PIN for more information.
According to the FAQs about the IRS IP PIN program:
If you’re unable to retrieve your current IP PIN using the 'Get an IP PIN' application, you may call the IRS for specialized assistance at 1-800-908-4490 to obtain a replacement IP PIN. Note: The telephone hours of operation are: Monday - Friday, 7 a.m. - 7 p.m. your local time (Alaska & Hawaii follow Pacific Time). We’ll verify your identity and issue a replacement IP PIN to you. However, please know that the use of a replacement IP PIN instead of your current IP PIN will subject your tax return to greater review and may mean a delay in processing your refund.
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