Hi @KH43
I figured out how to contact TurboTax and get out from being stuck!
In the app you have to go to the chat feature where you talk to a robo assistant (not your assigned expert)(for me it was a top right corner of the mobile app “?” symbol). Here ask a question like “I need to change my tax expert” or “I need to cancel my full service” basically you need to get the reply where they immediately schedule to call you right away!! I was tempted to just try again with a new expert but ultimately I was fed up this year. From here I was finally able to get out of the full service lock after talking with a live person who gave me a case number! The person I talked to was very helpful and apologetic and fully agreed that my nearly 3 months waiting was unacceptable.
I’m now done with my taxes and my returns have been accepted all in a span of about 3 days since I got out of this TurboTax Full Service mess this year. I’d still recommend TurboTax but not the full service, not until they have a few more years/editions to improve.
PS: also, I live in the west coast and their algorithm matched me with a Tax Expert in the East coast... why?!?!? I should have known then to not continue...
