I absolutely agree. What kind of management fails to make it mandatory for tech support people to be aware of the issues being raised by people in the users' forum? This is not the fault of the tech support workers, but of their management. I've been appalled at TurboTax's irresponsible and incompetent response to what is obviously a pervasive problem with their software.
It does very little good for users to commiserate with each other about this issue. How might we communicate directly with the company in order to let them know about our dissatisfaction?
