@RW14 wrote:
As I said I already talked to them. He was able to remote access my computer so he could see the issue. I opened 2019 and 2020 to show him how different they look. While he could see the problem, he was clueless on how to address. Sigh.
I saw it too late. You apparently posted 2 comments in a row, and I was responding to your first comment. I didn't know you had posted another one right under it. I didn't see your second comment that you had talked to Support until I had responded to the first. You had said you had tried to get a download from your account, and it wouldn't let you.. At that point I didn't know you had already talked to Customer Support so I told you how to reach them to get a download. I don't have any confidence that would make a difference, however, since I don't know what is causing your issue in the first place. I don't know for sure whether it's a TurboTax product or some Windows quirk. I've never seen anyone report the same thing in the forum, but I only see a small percentage of threads.
Perhaps some other user will see the thread and further comment. Sorry I can't help any further. If you ever figure out what it is, please return to this thread and post a followup.
