I'm sorry I don't have anything else to add.
If you want a download and are having trouble getting it, you'd need to talk to Customer Support, and they can place one in your account, and you can ask them about your issue at the same time.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact
