@ deres80 wrote:
so reducing the resolution to 800x600 and then launching the software didn't work??? NO !!!!!
Not working for me either Blank Screen on the Activation ,
Searching on the Net may some one coming up for some types PATCHES for it ?
Look like no much help from Turbo Tax Software producers ( Programmers )
The display problem with the blank or partially-blank activation screen can commonly be due to either scaling, screen resolution, or perhaps a combo of the two. I don't know why it's not working for you. Did you also adjust the scale in the Windows display settings? Be sure you have lowered the scale to 100%. A lot of people have the scale set to 125% and need to lower it to 100% for this purpose.
Then if resolution 800x600 didn't work, try 1024x768 if you haven't already. If that doesn't work, then try a slightly higher one. i.e., keep working up and see if you find an intermediate resolution that works.
Otherwise, here's how to speak to TurboTax Support. The more people who complain about it, perhaps it will incentivize them to work on it.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact
