@ RW14 wrote:
Do you know if there is any downside to uninstalling and reinstalling the program to see if that fixes it? I have the CD but I don't know if Intuit will object to another install.
I'm a fellow user. I don't work for TurboTax.
I'm going to be neutral on that. It depends on whether you want to assume the risks or open another can of worms. I don't know how many activations you have left.
Normally it "shouldn't" hurt anything to uninstall/reinstall, but it will probably use up another license activation (you get 5 activations.) However, I can't guarantee the safety of your data files and PDFs, since they are not in the default location. I don't know how/where you saved all your data files and PDFs and whether they will be protected from deletion by the uninstall. Normally they are safe when one leaves them in the default folder, but you chose a special location. It may be that your custom location is a safe location, but I don't know. If they are in a folder that TurboTax removes, for instance, then they might be removed. It's possible that in a custom location like you used they would be safe from the uninstall program, but I have no experience in that. I've never had to uninstall a TurboTax program, but I'd backup my data files and PDFs before I did--just in case.
If you decide to uninstall, then if were you, I'd back up all data files and PDFs first--just in case. I'm sure you wouldn't want to lose all those years of tax data and PDF files. Maybe you already have a system backup program or disk imaging software, etc, or can manually save them in a second safe location, such as an external drive. If you had purchased and downloaded any program installation files previously, I'd back those up, too.
Also, while you can reinstall from the CD, if desired, if I was going to reinstall, I wouldn't do it from the CD. I would download a program installation file to use to install. The CD is always the first release, while the program installation file has undergone several releases and improvements since the CD came out last November.
If you want to download the installation file, here's how to do it.
https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...
If you already have a TurboTax/Intuit account, be sure to use your existing one.
