I submitted my finances federal portion of his return on March 15. I have been receiving repeated text messages about your important update however am still unable to file his NYS return to so "special circumstances" according to your deluxe option we are entitled to online or telephone support which has lead me nowhere, the deluxe service provides the filing of both state and federal filing that he is being charged for. A total of over $200. Dollars and I am unable to file the state, have been hung up on multiple times today by my supposed customer support, been provided with inaccurate information as it was stated to me that my state needs to update their policies. We are New Yorkers, NYS requires efiling however I am being told that their are exceptions considering certain circumstances. I am sorry but Turbo Taxes inability to provide accurate information in regards to the filing of both state and federal taxes for individuals like my fiance who received unemployment yet charged these individuals for services not received is not a special circumstance. In fact it is a misuse of your companies tax prep platform as its apparent that the need to capitalize off of us the American people and utilize a time in which in person tax preparation I am sure is on a decline is disgraceful and shameful. I want all chargers removed from my finances account as you have not providing us with no more then an online version of the paper application in order to file .
I hope I get a call back and not a continued disconnect that I have repeatedly been subjected to today.
Fed Up Customer
Joan Flores
[email address removed]
