You are describing the verification process that the IRS uses to confirm your identity, like when you try to log in to get your transcript.
The IRS presents you some information supposedly from your credit report and asks you to confirm what is correct. Sometimes it happens that what is on your credit report is a surprise to you because it is reported in a different way than you remember.
"they did not have a solution. " - A solution for what?
We have nothing to do with the IRS.GOV website, so you have to deal with them.
What are you trying to do?
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