OMG! What's going on with TurboTax this year? We ought the 2020 tax software from Costco and then upgraded it to home and biz after installing it. After entering a few lines, the software starts acting up- NOT RESPONDNG. We waited for 3 to 5 minutes with each "continue" button clicked. We talked to the support but no help. The support said it's Wi-Fi issue! No, of course not. We subscribe to the 2nd highest internet package on X***ity and can use all other software/ browsers with no problem, except TurboTax.
In addition, my husband works in Wi-Fi industry and he knows the best.
We called the support the 2nd time and was given a new download link with a new license code. I then installed it on a 2nd laptop, and guess what? It's still NOT RESPONDING. Just to make thing clear, the 1st installation was on a brand new laptop with everything updated and TurboTax shows NOT RESPONDING.
The product needs to be debugged immediately. This is hurting the business and if the problem is still there after 48 hours, we might need to say goodbye to TurboTax after 20+ years. 😓
