You want to claim it on your tax return, and the excess Social Security should reflect as a credit on Schedule 3 of Form 1040. The IRS will likely question the claim, but then you will be able to send in copies of your W2's with documentation of what your employer explains. They are probably not correct in their position, but regardless, if they are not going to cooperate, this is your option to get the excess withholdings refunded.
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