I have the same problem, and I am referring to this issue:
“ If you are referring to a TurboTax personal product, are you referring to the state efile fee in the desktop product? If so, there is a 24.99 fee to efile each state return, except no fee for New York state. There is no fee to print and mail the state returns.”
Ad said “one free state return.” One step also asked, “Do you want to use your free state return for this return?” I answered yes. So why am I being charged for the free state return? Nothing in the ad clearly stated that the desktop version does not include a free state return.
