The rejection for a social security number should be based on this year. Please find her return and look at the form 1040 and make sure that she is actually marked as a dependent on the return that was filed. It is so easy to get that step backwards and mark not a dependent.
If the return is marked as a dependent, there is no reason for your return to reject. Please double check what the exact rejection says.
If the return is not marked as a dependent, you will need to mail in your return and she will need to file an amended return.
I am certain you marked mother, lived with you all year, etc in the program.
Living on social security, she did not need to file a return. If she is on disability, your claiming her may have an impact.
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