Hi @lauralynn245
I might have figured it out!! In the app you have to go to the chat feature where you talk to a robo assistant (not your assigned expert)(for me it was a top right corner of the mobile app “?” Symbol). Here ask a question like “I need to change my tax expert” or “I need to cancel my full service” basically you need to get the reply where they immediately schedule to call you right away!! From here I was finally able to get out of the full service after talking with a live person who gave me a case number!!
I’m now on my way elsewhere... although I strongly considered just trying a new tax expert... but ultimately I’m taking a personal friends referral this year.
@cantley_l hope this helps you too!
